https://www.patricksuen.com/ideas daily 0.75 2021-04-23 https://www.patricksuen.com/ideas/ai-for-hcd monthly 0.5 2021-04-09 https://www.patricksuen.com/ideas/hcd-for-ai monthly 0.5 2021-04-09 https://www.patricksuen.com/ideas/why-i-started-a-global-martial-arts-podcast monthly 0.5 2021-04-23 https://www.patricksuen.com/ideas/exceptions-to-bowing-in-japanese-martial-arts-global-insights-report-april-2021 monthly 0.5 2021-04-23 https://www.patricksuen.com/ideas/the-culmination-of-3-cultures monthly 0.5 2021-04-23 https://www.patricksuen.com/home daily 1.0 2021-04-18 https://www.patricksuen.com/work daily 0.75 2021-05-02 https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617878956840-86SNLYGOJXR65PG74MSR/TETRIS+-+Work+to+Date.PNG Work This was a truly collaborative project. The project involved building a prototype AI tool for our B2B Enterprise SaaS partners — a co-creation exercise with our own designers, developers, and AI scientists with equals on their side. The insights I uncovered and artifacts I created (see above) were instrumental in aligning the different workstreams, and made feedback & iteration all the more impactful. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617401079106-4T2G7BS89NM15VCCSTF8/CTC-EXP-MAP.PNG Work Building an process optimizer tool requires a deep understanding of the user and buyer’s context. Does your solution actually solve a problem? Will the switching costs from current processes be too high? These end-to-end design maps and blueprints acted as central artifacts to improve alignment across stakeholders (who were consulted in its creation) and allowed us to isolate zones for prioritization (which were identified through in-depth interviews and process document review). https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617401251931-ZGJ8OORJ27DEHLS1XUPR/DATAAUDIT+-+2.PNG Work Building a comprehensive, yet adaptable client engagement plan requires a deep understanding of the technical requirements, coupled with broad experience of how different companies are structured and operate. I was able to leverage both my Engineering background, Consulting experience, and Design approach to integrate our company’s internal technical expertise into a plan that our account executives can sell, our advisory group can deliver to our Enterprise SaaS clients, and produce useful information that our development teams can build on. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617401205499-4IVG0AD6SJ8JADE8F4N5/MATURITY+MODEL+-+Development+Process.PNG Work Defining a point of view for our company required leveraging the knowledge, experience, and insights from our diverse talent. While the general framing (bones) of the thought leadership piece may come from a single department head, the detailed content (flesh) needs to be aggregated from internal and external research, then synthesized into a coherent message. Facilitating this data gathering and amalgamation required organizational empathy and systems thinking. The final product can be found here. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617550012896-0QQHD1FUOLJFP3JKBVDB/ENDGAME+-+Overview.PNG Work I launched this internal initiative as a member of the Culture Guild to develop a scalable set of practical rules, tools, and nudges that will enable better cross-disciplinary collaboration, with emphasis on avoiding “interventions” that make it a big deal (i.e. requires significant effort to overcome the status quo), and creating and nurturing conditions & structures; rather than enforcing explicit behaviour change. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617549688633-FLU337LZBBLEU73H9Y3O/Vuka-AC-pm.jpg Work Working with a national healthcare organization, I was responsible for all aspects of the 8-month project — Coordinating and directing parallel workstreams; consulting on and facilitating various research, synthesis, and decision making activities; and managing the schedule and budget of the entire engagement. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617536647978-WOBO5Y7PZJQO7ETG8HQM/NBC+RESEARCH.PNG Work A company’s service offerings are truly customer centric when employees and partners are equally aligned. A service designer and ux researcher’s job is not limited to execution of ux/design research, but includes education and advocacy of the research craft across product, design, marketing, sales, operations, and strategy. The above plan was co-created with my advisory team for an opportunity discovery engagement with a national financial services company. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617401544066-LVZA63PUNQVVN2OZBSWM/TETRIS+-+Project+Narrative.PNG Work It’s difficult to keep track of all that’s going on in a rapidly scaling company, even when there are significant projects that the future depends on. All-hands meetings are a time to share the big milestones, but text and metrics rarely make for a compelling story. I like to take a dramatic approach to communicating with key stakeholders. Humans respond to stories, and even software design projects can have character development and plot twists. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617401633168-OJ0ZZNSYQIQX75252LMR/PERSONAS.PNG Work Modern software companies have perfected the art of hyper-segmentation. However, there is still ample reason for the people in your company to understanding the needs and pains of whom they ultimately serve. While it’s useful to know what you’re building, I also like to emphasize differences so you know what is not essential. The road to simpler decision making is only seeing the choices that matter. https://www.patricksuen.com/about daily 0.75 2023-10-03 https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617485094125-RD9YI7D1KSA79PPTS7ON/image-asset.jpeg About Me - Resume Highlights Download PDF version Professional Experience Service Design & Emerging Tech, Deloitte Digital Freelance Service Design, Self-Employed AI Strategy & Product Development, Element AI Strategy & Organization Transformation, Vuka Innovation MBA Student & Innovation Research, University of Toronto User Experience Testing and Project Management, AMD Education & Certifications AWS Certified Cloud Practitioner, Amazon Web Services Master of Business Administration, University of Toronto PMP, Project Management Institute Bachelor of Computer Engineering, University of Toronto Volunteer Service Award, Ontario Ministry of Heritage, Sport, Tourism, and Culture Industries Volunteer Experience Board of Directors, Canadian Kendo Federation Consultant, Endeavour Volunteer Consulting Event Coordinator, Japanese Canadian Cultural Centre https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617477011621-U9Q0F51Y32J4H3OGC9WZ/TeamCanada1.jpg About Me - Martial Arts I started practicing in 2004, and currently hold the rank of 6th degree black-belt in Iaido (Japanese swordsmanship) and 3rd degree black-belt in Kyudo (Japanese archery). I am the founder and head instructor of my own school — a member of the International Kendo Federation and Affiliated with our patron in Japan. International Awards I am a 12 time medalist in competition within the Americas, with 5 x Gold, 4 x Silver, and 3 x Bronze over the past 10 years. National Awards In Canadian tournaments, I’ve earned 1 x Gold, 3 x Silver, and 2 x Bronze — most recently being defeated by my wife in the finals of the Canadian National Iaido Championships in the 4th degree black-belt category. Provincial Awards In regional tournaments, I’ve earned 2 x Golds and 3 x Silvers. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617975965983-7UKG2RJFKKH4K1RYEZH5/film.JPG About Me - Video Production As an amateur videographer, I constantly look for ways to practice this craft. It’s been a great way to capture memories with my daughter, and a different way to play in the design consulting space by sharing research insights and showcasing team culture through visual media. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/e5b09f17-b433-497f-a8bc-97100d30951e/EAI-deisng.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/87fee044-0d57-49d7-a380-14745af6f7af/IMG_9165.JPG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/168d37bb-b059-4d7c-8753-21b4b7874a90/cnic2016.jpg About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/d5085b62-6c3f-43c3-8522-c39f2f1f3b04/Curriculum.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/96eb1f70-8e22-4a46-bf03-d2e977b06124/cook2.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/fffaa279-7e63-4146-ad84-72a46e0e0bb7/RSD5.jpg About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/cc130ca2-f338-4ae0-afee-567d168543ab/mmk2016.jpg About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/8ce9c7f3-d67d-434e-b00d-78af304f3035/cook3.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/2643b0f2-e4e8-4f65-a4a1-78a99d01869c/cook1.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/8e69db9e-f6a0-4a72-9997-ef4f01e6ea8f/IMG_8813.jpg About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/316f6072-c678-46b3-bc52-91d0ac1b4381/HSO.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/3408fbd4-a9e9-45b4-90f3-2e3f320c3efb/cook4.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/d7ca03ef-a36f-41f4-9f01-38b0af3814d2/IMG_0215.JPG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/6ef13d2c-d6af-4d7f-99ae-e110ad7da8f9/Kyyudo.JPG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/9f9889dc-9632-4e6f-84ad-7ea845e30c45/cook5.PNG About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/c48b83af-ea07-4c1d-8f80-00bd3953930d/1A9DF7D8-2D90-4174-A8C6-15D2E2F22DF3-7584-000003FEB35D4F33.jpg About Me https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/adfc8dd2-2cec-4f7e-ac20-63671f564b7d/cook6.PNG About Me https://www.patricksuen.com/play daily 0.75 2021-04-21 https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617465613434-G9V0GL59SWS50KKFSA14/working.jpg Play - Global Podcast I founded a podcast to explore the lives of global martial arts practitioners, while learning how to use a full stack of digital tools to become a solo content creator: conducting interviews, editing audio and video, and marketing to a global audience. To date I’ve published over 70 episodes featuring individuals from 30 countries in 6 continents. This work is supported on Patreon. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1617925052680-2O8UBN1HVNPUBV8AZMEU/Studygroup.PNG Play - Study Group I founded a virtual study group to discuss and explore “breathing” from a wide-range of perspectives and have so far invited guests that include: A professional opera singer, record-holding free diver, professor of ornithology, reiki master, practitioner of eastern medicine, animal anatomy / physiology researcher, and music engraver / trumpet player. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/1619033153448-U5QFMSUV3NMWAGZCMHKE/unsplash-image-k7RBbtooQV8.jpg Play - Research Project I conducted a global research project on the implications of behavioural norms and religious differences in multicultural environments. The insights report was developed in collaboration with leaders from 25+ countries and included a mixture of primary and secondary research methods. https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/187cbae1-c6ec-4b0c-8048-c68b33ec5c3e/WIB.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/55ecb2c1-bf3d-4305-b2ff-2dbf5e6e9d6d/Podcast-ceng.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/53794ffe-b82f-4dcf-9bac-adf769953736/GUEST-Sheena.jpg Play Freediving https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/f9132c85-5b1b-48fc-aa32-8de5f1377e8d/TeamCanada2.JPG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/ade7343f-1bc0-4f15-a96d-764ecd21a68e/IMG_0496.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/93867dd2-413d-43b0-aeaa-8b5dff2f3546/Podcast-budoproject.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/df6a509d-5d6c-459c-b297-01de44069ae4/GUEST-DavidBird.jpg Play Birds https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/cc27ced4-e496-467f-a18a-5488470cdb4f/NAIPG.JPG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/d751f8a8-007e-446e-b367-9d21a2e54d59/IMG_0582.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/8ed1d767-5db0-4939-b24f-e08274cd0012/book.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/78751f64-2438-4594-9d65-6322b77a571d/ElenaWest-2.png Play Breath Training https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/b4fbac9d-65d8-4647-8bd6-d55dfb05b08c/Seminar-6.jpg Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/4a839212-704d-4aea-a46f-3fd661dcaa39/IMG_0611.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/f9f198bf-8d9d-414e-8203-f0306f6651ff/GUEST-Ashley.jpeg Play Opera https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/8963f177-418b-4d1c-b136-35b4906e6294/Taikai-1.jpg Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/fbe3d26e-9730-43ec-bbda-6749198138ff/IMG_0593.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/938595f6-b241-4490-8ae0-a9efcd690fd7/GUEST-nathaliejaspar.png Play Reiki https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/661a6708-fccb-4528-aca0-da36660ac341/Organization-2.jpg Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/d6c2637e-cdd6-4fec-a362-5b1a0057ded8/IMG_0631.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/65d8712c-f8e5-4e49-b76c-25ddf2735077/GUEST-HeleneDom.PNG Play Anatomy & Physiology https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/5ef0f7f4-6a59-4304-8285-00bdbab21348/IMG_0590.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/fe4b8f17-4e5d-47f9-9c97-599b081a85a0/IMG_0617.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/b9809225-8070-4e11-b8d5-7fddf0e14125/batman.png Play Eastern Medicine https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/2fa38644-c237-4505-a65d-aef037a51732/IMG_0643.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/436388d2-e2ac-4028-9b5f-0418e68a44c5/IMG_0495.PNG Play https://images.squarespace-cdn.com/content/v1/6064e495527143387b173789/81f177b4-b098-4ae1-9a15-b7774177378a/Podcast-breath.PNG Play https://www.patricksuen.com/connect daily 0.75 2021-04-03 https://www.patricksuen.com/services daily 0.75 2021-04-18 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